Front Desk Attendant

JOB SUMMARY

The Front Desk Attendant is the lead customer service contact for all members, guests, or prospects. The Front Desk attendant is also responsible for selling all products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets and checks in all members and guests
Sells all products and services
Liaison between members and Membership Office: Including prospects and current members
Schedules for both Skin Care and Massage Offices
Answers and directs all incoming phone calls
Fields all member complaints and concerns
Performs Opening and Closing Procedures for the club if assigned those shifts
Responsible for keeping both Program and Check-In desks clean, neat, and orderly
Attends monthly departmental meetings
Maintains professionalism when not assisting members; avoids eating, sitting, reading, Internet surfing, or any other activities that are not work-related
Creates the “First Impression”
Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Must be highly motivated and energetic
Excellent communication and interpersonal skills
Organizational skills
Strong attention to detail
Ability to multi-task
An understanding of health club operations
Must be a team player, willing to cover or trade shifts when necessary
Must be able to work days, evenings, and weekends as necessary

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

Must have experience in customer service
Experience in health club or the hospitability industry is preferred
CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)

The iconic World Gym brand was founded in 1976 by Joe Gold during the glory days of "Muscle Beach" in Venice, CA. Joe was one of the original ringleaders of Muscle Beach. In his prime, he toured with Mae West, and was at the heart of the cozy connection that has always existed between the Muscle Beach fitness scene and the celebrity of Hollywood. Joe blazed a trail followed later by the likes of Arnold Schwarzenegger, Lou Ferrigno, and Dave Draper to name just a few - all of whom had significant Hollywood careers and an intimate connection to and love for World Gym.

Since that time, World Gym has evolved into an internationally recognized brand that has captured the imagination of people around the globe. Given its storied past, it is no surprise that World Gym is one of the most celebrated fitness brands in the world today.

World’s Gym is committed to always remaining a true gym, not a resort. This is the place for the serious, no-nonsense workout; where great shape is an authentic passion. We believe in empowering our members to lift themselves to greatness and letting confidence thrive while the mind and body grow strong. By offering expertise and state of the art equipment, we have the inspiration and tools to change lives.

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